We value your privacy. If you wish to delete your account and associated data from SMSurokkha Telecom, please review the information below and follow the steps to submit your request.
What data will be deleted?
- Profile Information: Name, email address, mobile number, and profile picture.
- Authentication Data: Login credentials, passwords, and security tokens.
- Activity & Logs: User preferences, activity history, and session data.
What data may be retained?
- Financial & Transaction Records: Transaction history, invoices, and payment receipts may be retained for up to 180 days (or as required by local tax, banking, and legal regulations).
- Security Logs: Fraud prevention records and dispute resolution logs.
Important Notice
- Deleting your account is permanent and cannot be undone.
- Any unused account balance, credits, or reward points will be permanently forfeited.
- Once deleted, you will lose access to all services and past history associated with this account.
How to request account deletion
Option 1: Direct Email Request Send an email to our support team with your registered credentials:
- To: [email protected]
- Subject: Account Deletion Request – [Your Registered Phone/Email]
- Message Body:
- Registered Name:
- Registered Mobile Number / Email:
- Reason for deletion (optional):
Option 2: In-App Deletion You can also delete your account directly from the mobile app:
- Open the app and log in.
- Go to Settings > Account Settings.
- Select Delete Account and confirm your PIN/Password.
Processing Time
Account deletion requests are verified and processed within 3 to 7 business days. You will receive a confirmation once your data has been permanently removed from our active database.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Business/App Name: SMSurokkha Telecom
App Name: SMSurokkha Telecom
Email: [email protected]
Website: https://smsurokkha.top/
We will review and respond to privacy-related inquiries within a reasonable period.