Effective Date: Apr 10, 2026
Last Updated: Oct 25, 2026
1. Introduction
Welcome to Fateha Telecom, operated by Fateha Telecom (“we,” “our,” or “us”).
We are committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, protect, and share information when you access or use our mobile application, website, and related services.
By using our services, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on the features you use, we may collect the following categories of information:
2.1 Personal Information
- Name and username.
- Mobile phone number.
- Email address, if provided.
- Address or other identification information, where required for verification or applicable legal obligations.
2.2 Account and Authentication Information
- Account ID and login credentials in protected form.
- OTP verification status and authentication records.
- Account settings, referral information, and security-related records.
2.3 Recharge and Transaction Information
- Mobile numbers entered for recharge or telecom services.
- Selected mobile operators and recharge or package details.
- Transaction IDs, transaction amounts, timestamps, and transaction status.
- Account balance, commission, and transaction history.
- Payment status and relevant payment reference information.
2.4 Payment Information
We may process payment-related information required to provide services such as adding money to an account, mobile recharge, bill payment, money transfer, or other supported transactions.
Payments may be processed through third-party payment providers or financial service providers. We do not intentionally collect or store complete payment card credentials or financial account passwords unless a specific, disclosed feature lawfully requires it.
2.5 Device and Technical Information
Depending on the app’s functionality and permissions, we may collect:
- Device model and operating system version.
- App version and diagnostic information.
- IP address and basic technical logs.
- Crash reports, security events, and app performance information.
We collect only the information reasonably necessary for the relevant services and permitted purposes.
3. How We Use Your Information
We may use collected information to:
- Create and manage user accounts.
- Verify users and authenticate logins.
- Process mobile recharge, internet packages, bill payments, and other available services.
- Process deposits, withdrawals, transfers, or account balance updates where supported.
- Maintain transaction records and calculate applicable commissions.
- Provide customer support and resolve transaction disputes.
- Detect fraud, suspicious activity, unauthorized access, and abuse.
- Maintain app security, troubleshoot technical issues, and improve service reliability.
- Send essential service notifications, transaction updates, and security alerts.
- Comply with applicable laws and legitimate regulatory requirements.
We do not use personal information for purposes incompatible with this Privacy Policy without an appropriate legal basis or required consent.
4. SMS, OTP, and App Permissions
Certain features may require specific Android permissions.
If the app supports SMS-based OTP verification, automatic payment verification, or automated transaction processing, it may access SMS messages or related information only to the extent necessary for the disclosed feature and permitted by applicable platform policies.
Where applicable, we will explain the purpose of sensitive permissions and obtain the required consent before accessing relevant information.
We do not claim access to SMS, contacts, camera, location, or other sensitive device information unless the app actually uses the relevant feature and permission.
Users may manage app permissions through their device settings. Disabling a required permission may prevent the associated feature from working.
5. Third-Party Services and Data Sharing
To deliver our services, certain information may be shared with or processed by authorized service providers, where necessary, including:
- Mobile recharge and telecom service providers.
- Recharge APIs and service delivery partners.
- Payment gateways, mobile financial service providers, and banks.
- SMS and OTP delivery providers.
- Hosting providers, database providers, and technical infrastructure providers.
- Analytics, crash reporting, and security providers, if integrated.
- Law enforcement or regulatory authorities when disclosure is legally required.
These parties may process information according to their own applicable privacy policies and contractual obligations.
We do not sell users’ personal information as a business practice. We share information only as necessary for service delivery, security, legal compliance, or other purposes disclosed in this Privacy Policy.
6. Financial Transactions and Service Providers
Recharge requests, package activations, payments, and other transactions may depend on external service providers and telecom-related APIs.
We may transmit the minimum information required to the relevant provider to complete a requested transaction.
Transaction processing times, availability, refunds, reversals, and service outcomes may depend on the relevant provider’s systems and applicable terms.
Users should verify transaction details before confirming a payment or recharge request.
7. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, loss, and misuse.
Depending on the system, these measures may include:
- Access controls and authentication.
- Encrypted connections where supported.
- Restricted administrative access.
- Security monitoring and system maintenance.
- Appropriate backup and recovery procedures.
No electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.
8. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary to provide services, maintain required transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Users may request account deletion by contacting us using the details provided in this Privacy Policy or through any account deletion option available in the app or on our website.
After verifying a request, we will delete or anonymize the relevant personal information within a reasonable period, except where specific information must be retained for legal, financial, security, dispute-resolution, or legitimate recordkeeping purposes.
Where data must be retained, access will be restricted and the data will be retained only for the applicable period.
Deleting an account may permanently remove access to the account, its remaining balance, transaction history, or other features. Any outstanding funds or pending transactions should be resolved in accordance with the applicable service terms and legal requirements before deletion, where possible.
9. Children’s Privacy
Our services are not intended for children who are not legally permitted to use the relevant financial or telecom services.
We do not knowingly collect personal information from children in violation of applicable law. If we discover that such information has been collected unlawfully, we will take appropriate steps to address it.
10. Cookies and Website Technologies
If our website uses cookies or similar technologies, they may be used to maintain website functionality, remember preferences, improve security, or analyze website performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
This section applies only to website technologies actually used by our business.
11. External Links and Third-Party Policies
Our app or website may contain links to third-party services, payment providers, or external websites.
We do not control the privacy practices of independent third parties. Users should review the relevant third party’s privacy policy and terms before using those services.
12. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information associated with your account.
- Request correction of inaccurate information.
- Request account deletion and deletion of associated personal information.
- Withdraw consent where processing is based on consent.
- Raise concerns or complaints about our data-handling practices.
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing a request.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or data-handling practices.
The updated version will be published on this page with a revised “Last Updated” date. Where required, we will provide additional notice or obtain consent for material changes.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Business/App Name: Fateha Telecom
App Name: Fateha Telecom
Email: [email protected]
Website: https://flexishopbd.com/
We will review and respond to privacy-related inquiries within a reasonable period.
End of Privacy Policy